Community guidelines
Last Updated: May 2026
Our Community guidelines
Rutherford Water Restoration serves the Murfreesboro, Tennessee community and all of Rutherford County. These Community guidelines apply to interactions on our website, our social media pages (Facebook, Instagram, LinkedIn), our Google Business Profile, and any other platform where our community engages with our content or team.
We are committed to maintaining a respectful, honest, and helpful environment for homeowners, property managers, business owners, and community members across Rutherford County.
What We Encourage
Sharing your experience: We welcome genuine reviews and testimonials from customers who have used our services. Honest feedback — positive or negative — helps us improve and helps other Murfreesboro homeowners make informed decisions.
Asking questions: If you have questions about water damage, mold, structural drying, or any service we provide, ask. We respond to all genuine enquiries promptly.
Sharing helpful information: If you have experienced water damage in Murfreesboro and want to share what you learned with the community, we welcome that contribution.
Reporting local issues: If you are aware of significant local flooding events, infrastructure issues, or community concerns that relate to water damage risk in Rutherford County, we welcome those reports.
What Is Not Permitted
The following types of content will be removed from our platforms and may result in you being blocked or reported:
Spam and self-promotion: Unsolicited advertising, links to third-party services, or repetitive promotional messages are not permitted in comments or reviews.
False or misleading information: Reviews or comments that contain demonstrably false claims about our services or about water damage restoration in general will be removed.
Harassment and personal attacks: Abusive, threatening, or harassing language directed at our team members or other community members is not tolerated under any circumstances.
Discriminatory content: Content that discriminates against any person based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic will be removed immediately.
Impersonation: Pretending to be a member of our team, a customer, or another community member is not permitted.
Irrelevant content: Content that is entirely unrelated to our services, the Murfreesboro community, or water damage restoration topics will be removed.
Fake reviews: Reviews that do not reflect a genuine service experience — whether positive or negative — are not permitted and will be reported to the relevant platform.
Responding to Negative Feedback
We take all negative feedback seriously. If you have had a poor experience with our services, please contact us directly at (615) 703-6099 or info@rutherfordwaterrestoration.com before posting publicly. We are committed to resolving issues and will respond to all direct complaints within one business day.
We will never delete or suppress legitimate negative reviews that reflect genuine customer experiences.
Our Commitment to You
We commit to responding to all genuine questions and feedback on our platforms within 24 hours during business days. We commit to never fabricating reviews or engaging in review manipulation. We commit to transparent, honest communication about our services, pricing, and capabilities.
Enforcement
We reserve the right to remove any content that violates these guidelines without prior notice. Repeat violations may result in being blocked from our platforms. Illegal content — including threats, defamation, or harassment — may be reported to law enforcement.
Contact
If you have questions about these Community guidelines or want to report content that violates them, contact us at:
Rutherford Water Restoration Murfreesboro, Tennessee Phone: (615) 703-6099 Email: info@rutherfordwaterrestoration.com