Privacy policy

Last Updated: May 2026

Introduction

Rutherford Water Restoration (“we,” “us,” or “our”) operates the website rutherfordwaterrestoration.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for water damage restoration services in Murfreesboro, Tennessee and Rutherford County.

By using this website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information you provide directly: When you contact us through our website forms, call us, or request a quote, we may collect your name, phone number, email address, service address, and a description of the damage or service needed.

Information collected automatically: When you visit our website, we automatically collect certain information including your IP address, browser type, pages visited, time spent on pages, referring website, and device type. This data is collected through cookies and similar tracking technologies.

Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

How We Use Your Information

We use the information we collect to respond to your service requests and inquiries, provide water damage restoration estimates and services, improve our website and service offerings, send service-related communications, comply with legal obligations, and protect against fraudulent or abusive activity.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services — including our scheduling and dispatch systems, call tracking providers (including CallRail), and website hosting providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information if required by law, court order, or government authority, or to protect the safety and rights of our users and the public.

Call Recording

Calls to our business may be recorded for quality assurance and training purposes. By calling us, you consent to the recording of your call in accordance with applicable Tennessee and federal law.

Call Tracking

We use call tracking technology (CallRail) to measure the effectiveness of our marketing. This technology may assign unique phone numbers to different marketing channels. All calls route to our primary business number and your personal information is handled in accordance with this policy.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our website may not function properly without cookies.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead and customer information is typically retained for a period of three years following our last interaction.

Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal information, and opt out of marketing communications. To exercise any of these rights, contact us at info@rutherfordwaterrestoration.com.

Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Rutherford Water Restoration Murfreesboro, Tennessee Phone: (615) 703-6099 Email: info@rutherfordwaterrestoration.com